The Opportunity for Trust
As robocalls, spamming and spoofing increase on mobile networks, consumer trust in voice calling is damaged.
TNS leverages its wealth of data collected from its carrier relationships to implement robocall protection for network subscribers. This helps both carriers protect their subscribers and enterprises protect their brands by restoring trust to voice.
Restore Trust in Voice with TNS Enterprise Branded Calling
Turn the unknown for customers into the trusted and accepted with TNS Enterprise Branded Calling. Ensure every call from your business includes your brand name, logo, and reason for calling. Seventy-eight percent are more willing to answer a call if the caller ID displays the logo and name of a brand they recognize. Start off on the right foot and improve call answer rates with a tool that helps increase customer engagement and satisfaction.
Quantify the Value of Enriched Data
Gain greater business insight into the number of calls delivered, answered, declined by user, missed, and called back to quantify the value that enriched data brings to the calling experience.
Protect your Brand Integrity
Only authenticated calls can have enhanced rich call data, meaning your brand won’t become a spam magnet for bad actors. Spoofed calls are flagged as potential spam.
Build your Business with Greater Trust
TNS Enterprise Branded Calling can help to improve call answer rates, consumer engagement, make your agents’ time more efficient and increase conversion rates.
Expand the Reach of Outbound Communications
With a coverage network that spans North America’s major carriers, you know that your communications are protected. TNS’ strategic partnership with First Orion, Hiya and Neustar unifies enterprise call registration, vetting and authentication practices, building trust in voice calling that benefits your business.
Trust that Your Calls Are Reaching Your Audience
TNS Telephone Number Reputation Monitoring enables you to understand and improve your telephone number reputation score with a broader base of mobile subscribers and proscribed actions to take. Receive alerts when your numbers become classified as nuisance or fraudulent to help: 1) avoid mis-labeling; 2) prevent brand damage; and 3) improve call answer rates for legitimate enterprises that follow good calling practices
Critical Intelligence for Optimized Call Practices
TN Insights empowers enterprises with data derived from 1.5 billion daily call events to optimize calling practices, promote enhanced customer experience, manage the risk posed by poor telephone number reputations and take remedial action in the event of mis-labeling or spoofed calls. Access enhanced call metrics including called party feedback, contact rate and duration analysis, post-campaign review, and recent change monitoring.
In-Depth Insight Across Carriers
TNS leverages analysis of over one billion call events daily across more than 500 operators.
Receive Real-Time Scores to Protect Brand Identity
Every second matters to your business, so real-time, accurate scoring is business critical. Detect problems as they occur with alerts and comprehensive reporting for your enterprise telephone number scoring.
Mitigate Risk and Increase Contact Rates
Ensure your legitimate calls get through and aren’t inadvertently being blocked or tagged as spam.
Request details on your specific telephone numbers and gain insight into the factors influencing their reputation.
Where Greater Reach Means Better Business
Utilize TNS’ wealth of experience and subscriber data to enhance experiences and foster your business prospects.
Personal information from your customers or prospects is key to your business. When 58% of adults would be more willing to share personal information with their financial services provider if the incoming call is branded with their logo and name, enhanced trust could be the difference between status quo and closing business.
Trust and speed of communication are essential to healthcare. When seconds matter, trust TNS’ services, which have delivered more than 300 million branded calls for hospitals, surgical centers and doctors’ offices like yours through TNS Public Safety Branded Calling
Better communication leads to brand loyalty in hospitality. Displaying your brand logo and name on an incoming call screen increases the chances that a consumer will answer. Sixty-three percent would answer a call from hospitality/travel brands if the brand logo/name was displayed on their incoming call screen.
Outbound calling can be essential to remaining top of mind for customers. Whether you are a big box store, franchise, e-tailer or shopping center, get customized enterprise branded solutions for your business.
Contact TNS to learn more about Enterprise Branded Calling and Telephone Number Reputation Monitoring.