October 8th, 2019
A survey of US wireless carrier subscribers released today by Transaction Network Services (TNS) finds that only 39% of consumers want their carrier to automatically block all calls from numbers not in their mobile phone contact list. While the Federal Communications Commission (FCC) voted in June 2019 to allow wireless carriers to automatically block unwanted robocalls for all subscribers, this survey indicates that a majority of consumers are not yet ready to have their carrier or mobile device manufacturer automatically block all unwanted calls.
Consumers are increasingly frustrated with the onslaught of robocalls. In fact, TNS is identifying over 200 million negative calls crossing its carrier networks every day. While the scale and growth of this problem is alarming, it’s important to note that the survey revealed some interesting preferences.
Key survey* findings:
“Carriers are heeding the FCC call to thwart robocalls and proactively taking steps to protect consumers and businesses,” said Bill Versen, Chief Product Officer, TNS. “However, as our survey indicates, more education is required to help consumers better understand their options. Consumers need to know that robust applications are available to help them combat robocalls today.”
The TNS US survey of more than 1,000 US adults aged 18-64 was conducted June 27-July 1, 2019.
*KANTAR commissioned a survey on behalf of Transaction Network Services. The survey interviewed 1,017 US adults and was conducted by online self-completion interviews between June 27 – July 1, 2019 by Kantar. The survey is designed to be nationally representative of adults interviewed per country. The surveys use a quota sample based on age interlocked within gender and a regional quota. Post fieldwork correctional weighting within age, gender and region has been used to ensure the representativeness of the survey.