November 13th, 2018
New Call Management Platform and Registry Aims to Empower Consumers and Help Legitimate Businesses Reach Their Customers.
Transaction Network Services (TNS), whose Call Guardian robocall detection solution is used by the majority of leading US wireless service providers as well as US landline providers, today announced the launch of its new call management platform ReportaRobocall.com.
The solution gathers feedback from the public about high-risk (scam/fraudulent) and nuisance calls and enables legitimate businesses to dispute the tagging of their phone numbers to help ensure outbound calls are verified, labeled correctly and get through to their customers.
“By creating an industry-leading big data analytics engine, TNS Call Guardian, we have maintained a strong focus on aiding our service provider partners as they seek to restore trust in voice calls,” said Bill Versen, Chief Product Officer at TNS. “While our solution has enabled user feedback via the carrier deployed mobile application and other carrier branded feedback sites, ReportaRobocall.com provides both end users and call originators served by any carrier with a common site to provide feedback.”
Over the past few years, the automation of outbound calls has been popular with many verticals, such as real estate, healthcare, telemarketing and direct sales companies. Many companies who use automation are legitimate businesses, but some are not. Unfortunately, this technological advancement has also paved the way for fraudsters to illegally bombard innocent consumers with billions of high-risk and nuisance calls each year.
ReportaRobocall.com categorizes legitimate business numbers used for customer contact and is open to all legitimate businesses at no charge. Legitimate businesses can use the website to send their telephone numbers to TNS and will help TNS Call Guardian validate the characterization of their business telephone numbers. ReportaRobocall.com then will help businesses to ensure their legitimate calls reach their intended customers, a benefit for both the calling party and the call recipient
One-third of all inter-carrier calls to wireless and wireline subscribers are now considered to be high-risk or nuisance robocalls, according to the TNS 2018 Robocall Investigation Report. The report also finds that Monday sees the heaviest volume of robocalls, while Friday is the lightest day.
Please click here if you are interested in a full copy of the 2018 TNS Robocall Investigation Report.