Need insights from this use case faster? Check out our Q&A summary below:
What was the business challenge for the senior care referral service?
When a senior care referral service was faced with lawsuits and backlash due to its calling practices, it was time to find a solution that would help to support its outbound telephone numbers no longer being mislabeled.
How did TNS Telephone Number Monitoring Service help?
With Telephone Number Reputation Monitoring, enterprises can help to reduce call mislabeling, mitigate damage to their brand and improve call answer rates. The solution includes a mechanism to redress a telephone number’s reputation profile so subscribers will be more likely to answer wanted calls from an enterprise.
What was the outcome?
Within three weeks of deployment, the senior care referral service was able to increase its outbound call volume by 9%. Deploying Telephone Number Reputation Monitoring has allowed the organization to improve its calling practices and address its previous regulatory compliance concerns while enhancing its engagement with its customers.
Contact Us
TNS Telephone Number Reputation Monitoring can help your enterprise to ensure legitimate calls aren’t inadvertently blocked or tagged as spam and help to increase contact rates. Fill out this short form for more information from a TNS representative about how Telephone Number Reputation Monitoring can help you and your business succeed.