Need insights from this use case faster? Check out our Q&A summary below:
1. What was the business challenge for the major bank?
When a large-scale, multi-pronged phishing attack impacted millions of customers at a large national bank, its executives knew they needed to react quickly. They did this by relying on TNS’ technology and its Enterprise Product Suite, which includes TNS Enterprise Authentication and Spoof Protection and TNS Enterprise Branded Calling.
2. How did TNS Enterprise Authentication and Spoof Protection and TNS Enterprise Branded Calling help?
With Enterprise Branded Calling, businesses can place their name and logo on incoming call screens, giving consumers peace of mind that the call they receive is from a legitimate source. TNS Enterprise Authentication adds an additional level of certainty by pinpointing the origin of each phone call; the service validates calls that originate from their identified number and immediately blocks those that don’t, using its Spoof Protection solution.
3. What was the outcome?
In the first few months of using these TNS services, more than 130,000 calls were blocked. This has potentially saved a large number of customers from fraud. Which is great news for the bank’s loyal customers and its ongoing reputation.
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