TNS Selected for Membership in Avaya DevConnect Program

TNS has been selected by Avaya for membership as a technology partner in the Avaya DevConnect program. Avaya, a global leader in solutions that build memorable customer experiences, delivers open, converged and innovative solutions for contact centers and unified communications, giving customers the freedom to choose their journey with no limit to the experiences they can create.

As a DevConnect Technology Partner, TNS enables enterprise contact centers within ‘high-touch’ industries to deliver spoof protection and branded calling to help increase their customer call answer rates, improve customer conversion rates, reduce voice fraud and protect the businesses reputation.

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Reach Customers. Close Business.
A Webinar for Avaya Users.

Jim Tyrrell, Vice President of Global Product Strategy at TNS explores the findings from a new Executive Brief by leading analyst firm Frost & Sullivan on how contact centers are empowering consumers to answer their calls.

Learn how branded calling is helping contact centers to digitally transform the voice channel and retain customers through a competitive edge based on enhanced conversion rates, call durations and answer rates, and as an Avaya customer, how you can use your current platform to see these benefits.

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TNS and Avaya Contact Center Solutions

Learn more about our solution offerings

TN Insights

Telephone Number Reputation Monitoring (TNRM) and TN Insights help enterprises reduce mis-labeling, prevent damage to their brands and improve call answer rates. TNRM gives enterprises the ability to understand their telephone number reputation score and improve scoring by conforming to behavior less likely to trigger negative labeling by analytic engines.

TN Insights, a powerful new addition to TRNM, is an innovative and comprehensive reporting tool that presents outbound call data metrics, including calls answered, declined, blocked and missed, along with contact rate and duration analysis.  

TNS Enterprise Branded Calling

TNS Enterprise Branded Calling provides helpful information on an incoming call screen that allows an enterprise to stand out from the usual spam noise. This results in increased contact rates, decreased wasted time for outbound calls, higher conversion rates, and an improved customer experience.

This award-winning solution is available, without an app download, on 300M+ across the Verizon Wireless, AT&T Wireless and T-Mobile networks helping restore trust and increase contact rates with the consumers that enterprises are trying to reach. 

Upcoming Events
Join us at the following events. Please contact us at solutions@tnsi.com to schedule time to connect with our team members.

SIPNOC2024

SIPNOC 2024 | September 17-19, 2024 | Herndon, VA, USA

TNS is sponsoring the Beer & Gear Reception. Contact solutions@tnsi.com to connect at the show.

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CFCA Fall Education | October 15-17, 2024 | Washington DC, USA

TNS will be speaking at this event. Contact solutions@tnsi.com to learn more.

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Channel Vision Expo | November 12-14, 2024 | Scottsdale, AZ, USA

TNS will be attending this event. Contact solutions@tnsi.com to learn more.

Discover More About TNS’ Solutions
Dive deeper into TNS by exploring our resources. From eBooks to our solutions pages, we’ve curated content that we believe you’ll find valuable.

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TNS Enterprise Authentication

In this video, TNS’ Denny Randolph sheds light on the pressing challenges encountered by enterprise call centers in today’s digital landscape.

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Evolution to an IP Signaling Network

Watch our webinar to discover how to bring predictability back to your network.

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TNS Enterprise Product Suite

Find out how TNS can help you protect consumers, restore trust and modernize voice.

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TNS Communications Solutions

TNS’ unified IaaS solutions provide reliable network interconnectivity and interoperability, and more.

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