Secure Your Business Lines
Protect Contact Centers from Disruption, Fraud and Abuse
Block Voice Network Threats
The voice channel remains a critical customer touchpoint for enterprises with high inbound call volumes. Traditional call authentication methods are proving ineffective against modern contact center fraud tactics like deep-fake AI scam calls, putting voice networks at risk and straining contact center operations. TNS Enterprise Voice Security detects deep-fake voices, spoofed mobile numbers, and unwanted robocalls, which helps to support and maintain secure, trusted communication.
Solution Overview
TNS Enterprise Voice Security is comprised of two core contact center anti-fraud solutions designed to safeguard your voice network and supported by a comprehensive service offering.
TNS Voice Firewall
Protect agents from abuse and secures your business lines with a firewall and intrusion prevention system.
TNS Inbound Authentication
Designed to quickly and effectively verify every inbound call using artificial intelligence and machine learning with real-time reputation/risk scoring to improve contact center operations.
Use Cases
Frequently Asked Questions
Which industry does TNS Enterprise Voice Security deliver the most value to?
TNS Enterprise Voice Security is particularly valuable for organizations in finance, insurance, telecom, healthcare, retail, hospitality, and government, any industry where high inbound call volume and contact center operations make voice channels a critical customer touchpoint.
How can TNS Enterprise Voice Security help improve the customer experience?
TNS Enterprise Voice Security can help enhance the customer experience through reduced wait times and passive authentication.
Can TNS Enterprise Voice Security help improve contact center operational efficiency?
Yes, TNS Enterprise Voice Security is designed to help increase contact center agent productivity, helping to reduce call wait times by up to 30 seconds, and helping to reduce contact center costs by up to 20%.
How does TNS Enterprise Voice Security help secure voice channels from bad actors that conduct attacks designed to steal money, identities and information from businesses?
TNS Enterprise Voice Security enables enterprise-wide call visibility and unified security policy enforcement that identifies malicious calls with alerting, blocking and/or redirection as selected.
Contact Sales
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