Protect Outbound Calls with Financial Services Branded Calling
Voice remains the preferred communication method for 64% of consumers when dealing with financial institutions, but without caller ID, most US adults will not pick up the phone. With 74% of people reporting an increase in robocall scams that spoof legitimate financial companies’ phone numbers, nearly three in four people are refusing to answer unidentifiable calls. Learn more about TNS’ independent research into demand for financial services branded calling.
Branded Calling for Financial Services
The TNS Enterprise Product Suite helps improve and protect financial enterprises’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This reassures customers that a call from a bank, financial adviser or mortgage provider is genuine, which helps to restore trust in voice calls and deliver increased answer rates, longer call durations and improved engagement with customers and prospects.
Benefits of TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers and prospects that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significantly reduces fraud attempts
- Protects brand reputation
- Reduces exposure to fraud compensation claims
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
Customer Interactions Branded Calling Supports
- Discussing policies
- Completing applications
- Confirming details
- Upselling
- Responding to online enquiries
- Case/claim status
Financial Scams Branded Calling Helps Protect Against
- Ghost tax filers
- IRS tax scam calls
- Unpaid toll scams
- Student loan payment scams
- Fund recovery scams
- Financial hardship loan center scams
- Cryptocurrency scams
Contact Us
Contact us to learn more how TNS Enterprise Product Suite can help your Financial Services business.
