Helping CSPs Modernize Legacy Voice Network Systems Earns Platinum Pinnacle Recognition

Communications Service Providers (CSPs) are under pressure to modernize aging voice networks without compromising the reliability and service continuity their customers expect. Rising maintenance costs, retiring technical expertise, evolving regulations and changing subscriber demands are accelerating transformation, yet many CSPs remain cautious about moving away from legacy infrastructure because of the operational risk involved.

To address this challenge, Transaction Network Services (TNS) developed TNS Hosted Cloud Connect to help CSPs transition from on-premises voice platforms to a purpose-built cloud environment. The innovation was recently recognized with a 2026 Pinnacle Platinum Technology Award in the Digital Transformation category. As the award’s highest distinction, the Platinum ranking highlights how TNS is helping CSPs simplify network modernization and helping reduce complexity.

According to the Pinnacle Awards, the 2026 Technology winners represent “the very best of what our industry has to offer — bold ideas, disciplined execution, and a genuine commitment to making a difference.” Executive Director Kate Lang noted that this year’s honorees demonstrated not only technical excellence, but also “a clear sense of purpose” in advancing innovation and impact across the technology sector.

Modernizing Legacy Voice Network Systems

For decades, many CSPs built their networks around Time Division Multiplexing (TDM) and softswitch platforms that provided control, reliability and scalability. But the environment around those platforms has changed: support for fully on-site systems is declining as costs rise and providers need flexible, agile network operations. Legacy networks can also restrict services like video, messaging and AI-enhanced features that competitors can easily provide.

A Purpose-Built Platform for CSP Transformation

Hosted Cloud Connect brings together the capabilities CSPs need to operate efficiently, compete effectively and generate revenue. It supports migration into an environment that brings together Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and residential services alongside omnichannel engagement across voice, video, chat, email and SMS. It also is designed to deliver over 99% uptime and includes 24/7 managed support from TNS engineers, helping CSPs reduce the burden of maintaining specialized legacy voice expertise in-house.

Importantly, TDM-to-IP migration with Hosted Cloud Connect is designed not to compromise reliability or the CSPs’ control over the voice environment. It can maintain service continuity for customers while freeing time and resources to support the rollout of new revenue-generating services.

Measurable Benefits for CSPs

By moving from legacy hardware to a managed hosted model, CSPs can reduce the total cost of ownership of legacy network associated with aging equipment and shift infrastructure spending toward a predictable operating expense model. Within the first five years of deployment, CSP customers could see cost efficiencies across areas such as TDM, space, power, cooling, maintenance, utilities, resource management and technology infrastructure, depending on the customer’s environment and configuration. Hosted Cloud Connect is also designed to help meet compliance requirements, including STIR/SHAKEN, FCC mandates, Center for Internet Security (CIS) standards and Joint Interoperability Test Command (JITC) certification, giving providers a platform built with current and future regulatory obligations in mind.

A Platinum-Level Recognition for a Cloud-First Future

The Pinnacle Awards Platinum ranking underscores Hosted Cloud Connect’s role in helping CSPs make an important transition in the industry: moving from legacy voice infrastructure to secure, scalable and compliant cloud-based communications.

As CSPs modernize networks, manage costs and compete effectively, Hosted Cloud Connect offers a practical path forward — with Platinum recognition affirming its value as a proven solution for cloud-based communications infrastructure.