Accelerated by the impact of Covid-19, retailers around the globe are facing changes to their operating models, dramatic shifts in customer preferences and expectations, and far greater risks brought about by the increasing shift to digital. 

In this new eBook, TNS explores:  

  • The shift in consumer behavior  
  • The evolution of retail infrastructure towards true omnichannel experiences  
  • Technology trends and the adoption of cloud-based technologies  

The challenge for retailers is understanding which of these technologies and behaviors are here to stay, how they impact the customer journey, and how to deliver a secure customer experience in this changing world.  

It is this that leads the eBook to uncover:  

  • The benefits of working with a Managed Network Service Provider (MNSP) 
  • The importance of secure cloud access, and what the ideal solution should include 
  • A guide to choosing the correct MNSP