Cloud Unified Communications: Moving Service Providers to a More Reliable Future

Service providers are advancing at varying speeds from legacy infrastructure to hosted cloud communications. Many are drawn to the proven operational and customer benefits of Unified Communications as a Service (UCaaS) as a way to integrate voice, video, messaging and collaboration tools into a single platform. Unified communications in the cloud supports seamless communication from anywhere, while helping to reduce and even eliminate on-premises hardware dependency.

As service providers increasingly face complications from legacy infrastructure, cloud communications has emerged as the preferred architecture alternative. It is now possible to smoothly transition from end-of-life TDM and softswitch platforms to scalable, future-ready cloud communications solutions.

Modernizing Legacy Infrastructure to Unlock Unified Communication Services

Carriers with end-of-life legacy TDM and soft-switching infrastructure have reached a point of no return, requiring full replacement​ rather than incremental upgrades.

With the launch of Transaction Network Services’ Hosted Cloud Connect, service providers can gain access to a purpose-built platform that unlocks innovative cloud based unified communications applications and services.

Enabling this type of transformation is essential: service providers must act to compete with emerging UC providers by upgrading features and functionalities now limited by their older voice platforms. Hosted Cloud Connect offers UCaaS, CCaaS, residential capabilities, advanced analytics and AI-powered call screening within a scalable, secure, compliant and efficient communications environment.

Hosted Cloud Connect Delivers Cloud UCaaS and More

Hosted Cloud Connect combines the power of TNS Voice Transit (a fully managed service for TDM-to-IP migration), Call Guardian Authentication Hub (CGAH), Enterprise Branded Calling and AI Screening solutions into a single, scalable and secure platform that allows service providers to deliver comprehensive unified communications services.

Hosted Cloud Connect supports ILECs, RLECs, CLECs, MSOs and other providers at any stage of their modernization journey with key cloud communications capabilities and benefits:

• Inbound and Outbound Voice: Secure ingress and egress points deliver high voice quality and trusted policy enforcement required by service providers.
• TNS Applications and Services: Call routing, voicemail, audio and video conferencing, call recording, contact center capabilities, fraud detection, STIR/SHAKEN, call analytics, Enterprise Branded Calling, and Enterprise Authentication are unified into a single cloud-based communications system, eliminating dependence on legacy infrastructure.
• Private Voice and IPX Connectivity: Private connectivity with Tier-1 carriers across an IPX backbone guarantees secure communications and global, carrier-grade interoperability.
• Flexibility & Scalability: Rapid deployment and dynamic scaling to meet evolving market demands.
• Cost Efficiency: Predictable Opex pricing and significant CapEx reduction through hosted infrastructure.
• Reliability & Security: Carrier-grade backbone with 99.999% uptime, STIR/SHAKEN compliance and robust fraud protection.

Through Hosted Cloud Connect, TNS helps service providers design a phased migration strategy – regardless of where they are on the modernization path.

How to Choose a Hosted Cloud Communications Vendor

For operators ready to migrate away from legacy TDM and soft-switching systems and deliver leading unified communications services, understanding the vendor landscape is critical. Key factors include architecture, infrastructure, maintenance costs and operational support.

Private Cloud v. Public Cloud: Understanding the Risk

Recent high-profile outages involving public cloud platforms highlight the risks of shared infrastructure. Deploying an entire voice architecture on public cloud platforms introduces unnecessary operational and availability risks.

Hosted Cloud Connect is deployed across TNS’ private data centers, delivering Class 4 and 5 switching protected by robust firewalls and session border controllers. Legacy voice platforms such as Metaswitch, Ribbon C-Series, Taqua, DMS, 5ESS and many others can be migrated seamlessly into this secure environment.

Reducing infrastructure and maintenance costs

Maintaining legacy TDM and softswitch infrastructure is increasingly expensive and operationally inefficient. Aging hardware, rising power costs and diminishing vendor support increase capital and operational expenditures.

Hosted Cloud Connect helps eliminate the need for on-premises switching hardware, shifting spending to predictable operating expenses while reducing complexity.

High-Touch Customer Support

There is a significant decline in the availability of personnel with the expertise required to support legacy TDM voice infrastructure​. TNS Hosted Cloud Connect delivers necessary support through trained and experienced engineers who manage the platform – removing the need for service providers to expand staff to manage legacy infrastructure​ 24/7.

Moving Forward with Cloud Unified Communications

Service providers that delay modernization could risk increased costs, operational instability and their competitive advantage. A cloud unified communications strategy – built on a secure, private cloud architecture – delivers the scalability, reliability and innovation operators need to succeed in today’s demanding environment.

Discover how TNS Hosted Cloud Connect can future-proof your network.