At Radianz we appreciate the trust you have placed in us and will ensure that we are always available to support your business.
Should an event arise where you require heightened visibility from our management team, please feel free to contact us per the matrices shown below.
1. Incident Management & Escalation Contacts
24/7 Service Desk
GSC (Global Service Centre)
Toll Free Numbers as per Section 3.
If a telephone number is not listed for your country, please use: +44 203 684 9440.
Level 1
GSC Manager on Duty
+1 8772281497
+44 2036849440
SETTLENET 09:00-17:00 (GMT)
+44 203 336 6506
Level 2
12:00-00:00 (GMT):
Andreas Halkias
+1 908 494 1733
00:00-12:00 (GMT):
Juvert Vinluan
+60 183660709
SETTLENET 09:00-17:00 (GMT)
Kirpal Gill
+44 7792110839
Level 3
Andrew Ley-Choi Hau
+60 126 417 446
SETTLENET 07:00 – 20:00 (GMT)
Julia Kubarskaia
+36 202827276
Level 4
Craig Russell
+44 7725 683454
SETTLENET
Chris Franke
+18452348414
2. Other Contacts
Service Management
Service Management: waypointservicemanagement@tnsi.com
MyAccount
MyAccount help: bt.myaccount@bt.com
If your mail requires immediate action, please contact the helpdesk on +44 203 564 5309.
3. Toll Free Numbers
EMEA Support Contacts
A list of telephone numbers for our existing Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.
Austria: 431206092460
Belgium: 3227006805
Denmark: 4543314835
France: 33157329334
Germany: 4969299571672
Italy: 390291294803
Netherlands: 31707709257
Norway; 4723024934
Portugal: 351213665416
Spain: 34917497513
Sweden: 46858769116
Switzerland: 41445111508
UK: 442036849440
Americas
A list of telephone numbers for our existing Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.
Argentina: 0-800-6663023
Bermuda: 1-8664067119
Brazil: 0800-8914892
Canada: 15146730839
Mexico: 001-8665392923
Puerto Rico: 1-877-228-1497
United States: 1-877-228-1497
Asia/Pacific
A list of telephone numbers for our existing Radianz customers who need to contact a service desk. If a telephone number is not listed below for your country, please use: +44 203 684 9440.
Australia: 61280173396
China: 10-800-712-2297
Hong Kong: 85230114960
India: 00-8000504919
Japan: (+81) 0120850368
Malaysia: 1-800-813229
Korea: 00798-14-800-6166
Singapore: 6566227189