Independent ATM deployers (IADs) are facing some unique challenges in maintaining and expanding their networks right now.
With banks divesting their ATM operations and the growing multifunctionality of terminals, IADs have significant opportunities for revenue growth. However, as explored in Going for growth: Maximising ATM margins with enhanced connectivity, a new briefing paper from TNS, IADs can only capitalise on these opportunities if they also address some critical issues around maximising ATM uptime and minimising operational costs.
Finding the sweet spot: Maximum uptime, minimal costs
Maintaining and even boosting margins for IADs depends primarily on keeping their ATMs operational while keeping costs in check. Connectivity is one side of this coin – downtime can lead to lost transactions and, consequently, lost revenue. The other is the cost involved with installing and maintaining ATMs. IAD’s sites are often spread across vast geographic areas, making initial installation and subsequent maintenance visits both expensive and time-consuming. As the scale and complexity of ATM estates grow, these challenges become more pronounced.
As the briefing explores, TNSLink is a comprehensive managed network service tailored for ATM deployers. It addresses the key issues of reducing network costs, increasing connectivity uptime, simplifying operational support, and streamlining vendor relationships.
Key features of TNSLink
- Rock-solid connectivity: TNSLink ensures superior uptime through a combination of hardware performance and core network resiliency. With redundancy at every stage, IADs can rely on a wide range of communications services, including wired, wireless, single access, wired plus wireless backup services, and Dual SIM wireless options.
- Enhanced insights and proactive monitoring: The TNSOnline centralized management system offers enhanced reporting capabilities and an array of self-help and remote support tools. It enables proactive monitoring of ATM connectivity 24/7/365 via TNS’s Global NOC. TNSOnline also features deployment support and network design tools that streamline installations, automate configurations, and ensure successful completion and validation on the first try.
- Industry-leading security: TNS is a Level 1 PCI DSS certified service provider, offering an end-to-end secure solution from the backbone network to the router. Using secure private connections for transport between TNS and the processor host ensures secure transmission of transactions from thousands of global endpoints.
Proven to deliver
A market-leading ATM provider with over 21,000 ATM and POS terminals across APAC processing approximately $18 billion worth of transactions annually needed a partner to manage their fleet more efficiently and cost-effectively. TNS worked closely with the customer to design and implement a secure, reliable, and cost-effective managed network solution. This partnership delivered immediate financial savings of up to 26% and provided real-time insights for ATM monitoring through the TNSOnline portal. This ensured quicker service recovery, higher cash availability, and ultimately, more revenue for this provider.
ATM downtime directly impacts your business’s bottom line
TNSLink offers a robust solution that not only ensures reliable ATM connectivity but also lowers your total cost of ownership by up to 26%. Discover how TNSLink can transform your ATM operations, providing the uptime and efficiency needed to stay ahead in the competitive market. Read Going for growth: Maximising ATM margins with enhanced connectivity, or head to tnsi.com/atmconnectivity
Jay Bestermann is Senior Director of Product Management at TNS with responsibility for its Connect portfolio for the Payments Market division.
