In today’s mobility ecosystem, parking is no longer just a space—it’s a service. And for business buyers managing off-street parking operations, the pressure is on to deliver seamless, secure, and scalable payment experiences that meet modern consumer expectations.
The global off-street parking management market is projected to grow from $7.57 billion in 2025 to $18.93 billion by 2034, driven by digital transformation, EV adoption, and the rise of smart cities. But with this growth comes complexity. Here are three critical challenges—and how the right combination of technology stack and service can turn them into opportunities.
1. Fragmented Payment Systems Are Costing You More Than You Think
Challenge:
Legacy infrastructure and siloed payment systems are still common across the industry. In fact, 49% of operators report integration issues as a key operational challenge. These outdated systems hinder reliability, drive up operational costs, and restrict the integration of alternative payment methods, pre-booking options, and real-time digital receipts.
Solution:
TNS’ Complete Commerce for Parking delivers a cloud-native payment orchestration platform that unifies prepaid, postpaid, mobile, contactless, and subscription payments across all PARCS terminals. Powered by TNSPay Unattended with P2PE encryption, it enables secure unattended payment acceptance while reducing compliance complexity. With everything managed under one SLA and supported by acquirer-agnostic smart routing, parking operators gain a streamlined, cost-efficient, and scalable way to manage all payment flows.
2. Connectivity Gaps Undermine Real-Time Services
Challenge:
Real time data powers modern parking—whether it’s bay availability, license plate recognition, postpaid, mobile, contactless or subscription payments. But without reliable connectivity, even the most advanced systems fall short.
Up to 30% of customer dissatisfaction in parking environments is linked to system downtime or lagging interfaces. When terminals drop offline, operators face slow transactions, long queues, payment failures, and frustrated customers. Reliability concerns are growing, operators need to prioritize uptime and resilient connectivity to prevent congestion and dissatisfaction.
Solution:
TNS delivers fully managed, PCI DSS-certified network connectivity with multi-carrier redundancy, SD-WAN prioritization, and 24/7 support. Whether it’s a boom gate, unattended terminal, or EV charger, every device stays connected—ensuring uptime, successful payment processing , and security across all parking touchpoints.
3. Customer Expectations Are Outpacing Legacy Capabilities
Challenge:
Parkers expect mobile, contactless, APMs, pre-booking and the ability to switch between digital and physical channels. 71% of users now prefer contactless or mobile payments, and 80% say they’re more likely to return to facilities that offer seamless digital options.
Operators face challenges with slow terminals and Integrations, particularly where legacy PARCS systems make it difficult to onboard new payment services or mobility platforms-leading to lost transactions, lower return visits and weaker customer loyalty – all of which impact repeat business and daily revenue.
Solution:
TNS gives operators the tools to protect revenue at every payment point. By enabling true omni-channel payment acceptance—covering everything from unattended, tap-and-go terminals to in-app reservations and loyalty-driven memberships. With tokenization, fraud protection, and real-time reporting built in, you can deliver a secure, intuitive experience that keeps customers coming back.
Why It Matters for Business Buyers
TNS Complete Commerce brings payments, connectivity, and orchestration together into one managed solution — removing the fragmentation that causes revenue leakage.
With Complete Commerce, operators gain:
- Improved payment success rates through resilient connectivity and managed uptime
- A modern, streamlined payment estate instead of aging, mixed hardware
- Reduced labour and cost from moving away from cash-heavy operations
- A unified platform that keeps every device connected and every transaction flowing
In short, Complete Commerce helps operators protect revenue, simplify operations, and deliver the seamless digital experience customers expect — all through a single partner
Let’s Make Parking Effortless
Whether you’re managing a transport hub, shopping center, or corporate campus, the future of parking is connected, cashless, and orchestrated. TNS helps you get there—securely, seamlessly, and at scale.