December 2nd, 2018 - Payments, ATMs and Unattended
70% of consumers want unattended terminals to accept both card and cash payments and a significant number are willing to use wearable devices or digital wallets at these locations, according to a survey* of US, UK and Australian adults commissioned by TNS. Bill Versen, Chief Product Officer at TNS, talks us through some of the key findings.
TNS is publishing the results of its survey in a new report called Who is Driving Adoption of Card Payments at Unattended Terminals? This survey shines a spotlight on the number of people who use their credit or debit card at a variety of different types of unattended terminals, the countries with the greatest adoption levels and the willingness of consumers to accept a charge to use their card. It also looks at consumers’ security concerns and their interest in adopting new payment methods.
Some interesting findings include:
Our report shows significant promise for the unattended terminals market globally with consumer attitudes and behaviors creating an environment optimal for growth. In addition to expanding the locations and types of goods sold, there is a substantial opportunity to expand unattended terminals to accept new payment methods.
We found 36% of consumers willing to make a payment at an unattended kiosk or vending machine using a wearable device, such as a bracelet or fitness tracker, including almost half of those aged 18 to 34. In addition, 57% of this age group are also willing to make a payment at an unattended terminal using a digital wallet.
*KANTAR TNS commissioned an online survey of US, Australian and UK adults in March 2018 on behalf of Transaction Network Services. The survey interviewed 1,027 US adults, 1,032 Australian adults and 1,024 UK adults.