In a market where customers expect instant, seamless experiences from first entry to final payment, parking operators can’t afford friction. But every failed transaction, network drop out, or outdated terminal is lost revenue or rising OPEX.
Key Industry Challenges – And the Data Behind Them
1. Fragmented Payment Ecosystems Inflate Costs and Reduce Satisfaction
Legacy hardware integrations, multiple payment providers, and disconnected back-ends often leave operators managing a patchwork of contracts and maintenance, rather than focusing on customer service. Studies show fragmented systems can drive up operational costs by as much as 20%, while customer satisfaction drops by 30% when payment journeys falter. Modern parkers expect reliable, one-tap experiences, but operational complexity makes scaling and innovating a challenge.
2. Rising Demand for Cashless, Digital, and Omnichannel Payments
Over 50% of in-person transactions in markets such as the US are now contactless, and the off-street parking industry is racing to keep pace. Mobile apps and online payments are boosting parking turnover rates by shortening transaction times (from 90 seconds to less than 15 seconds), increasing parker satisfaction and operational throughput. Yet, operators still struggle to manage security, compliance, and data flows across differing channels and devices.
3. Connectivity and the Shift to Real-Time and Data-Driven Management
As parking operations go digital, real-time insights become vital for pricing, space allocation, and revenue optimization. Yet, fragmented systems and unreliable connectivity create gaps in data and reporting, complicating management and undermining strategic decision-making. Operators worldwide seek solutions that integrate payment acceptance, transaction orchestration, and connectivity—ideally on one unified, secure platform.
How TNS Complete Commerce Parking Solves It
TNS Complete Commerce Parking transforms payments and connectivity into a powerful business asset that reduces operational complexity and protects topline revenue. Here’s how:
- Unify payments to capture more revenue: Accept any transaction type—online, in-person, subscription, mobile, or unattended—with a single platform. TNS’s secure, cloud-native payment orchestrator supports cards, wallets, APMs, eCommerce, and Android-based payment terminals for complete payment coverage, so you minimize failed payments, reduce hardware fragmentation and keep revenue flowing.
- Connect everywhere: Integrate boom gates, mobile terminals, and every device via end-to-end managed network solutions, reducing downtime and revenue loss from network dropouts.
- Tailor your offering: Use real-time analytics and customizable apps to optimize pricing, manage capacity, and deliver personalized features—boosting recurring revenue and loyalty.
- Secure and compliant: Built-in PCI DSS, P2PE, and tokenization guard every transaction, letting operators focus on growth while having peace of mind.
- Scale with confidence: TNS solutions are trusted globally, from airports to shopping centres, proven to deliver operational savings and higher traffic flow with a flexible infrastructure that supports future services like EV, mobile wallets and loyalty
Unlocking Future-Ready Parking Experiences
Business buyers have a unique opportunity to take parking from a static cost centre to a revenue engine. By consolidating payments, connectivity, and payment orchestration in one managed stack, operators achieve:
- Lower operational costs
- Customer satisfaction
- Higher payment success rates
- A simplified, scalable infrastructure backed by cutting-edge global technology and expertise
Ready to future-proof your parking operations with secure, streamlined online payments and orchestrated connectivity? Discover how TNS Complete Commerce can transform off-street parking—for you and your customers.