Need insights from this use case faster? Check out our Q&A summary below:
What was the business challenge for the insurance company?
A major insurance company experienced a steady growth in inbound fraudulent robocalls, increasing to 2.4 million calls per year, highlighting the need for a managed voice security solution.
How did the managed call security solution help?
Automated voice network protection enabled the insurance firm to defend against TDoS attacks, toll fraud, call pumping, robocalls, spoofed calls and other threats.
What was the outcome?
The service helped mitigate ongoing attacks on the client’s voice networks by scoring the identity and trust level of every inbound call while reducing contact center costs and improving the customer experience.
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