TNS has been honored for the exceptional innovation of its branded calling solution
TNS Enterprise Branded Calling was designed to improve call answer rates and restore consumer trust in voice calls. By delivering critical information on incoming call screens and thorough call authentication technology, customers are more knowledgeable about who’s calling and can worry less about bad actors targeting them with robocall scams.
The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
Since launching its Enterprise Branded Calling solution last July, TNS has conducted several trials with companies in high-touch industries to track the technology’s impact on ROI in terms of the customer experience. In healthcare, the call answer rate increased by 41%, financial services experienced a 133% answer rate improvement, and fundraisers increased their consumer answer rate by 42%.
“It’s a great privilege for TNS Enterprise Branded Calling to be recognized as a 2023 CUSTOMER Product of the Year Award winner,” said Jim Tyrrell, Vice President of Enterprise Product Management for TNS Communications Market. “Early results show TNS Enterprise Branded Calling has facilitated an efficient customer experience. By ensuring Americans can distinguish important calls they want to answer from unwanted robocalls, Enterprise Branded Calling builds consumer trust and loyalty to businesses.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Transaction Network Services with a 2023 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Enterprise Branded Calling solution has proven deserving of this elite status and I look forward to continued innovation from Transaction Network Services in 2024 and beyond.”
This is not the first time TNS has been recognized by TMC for branded calling. Last year, TNS Public Safety Branded Calling earned a TMC 2022 Pandemic Tech Innovation Award.