TNS Group Data Protection Statement (Europe)
Updated :25th April 2018.
Data Protection Statement (Europe)
Protecting your personal data
Transaction Network Services and its operating Group of companies (TNS Group) are committed to protecting any personal data that we have collected from you and respecting your privacy. As we want you to be confident that your personal data is safe and processed in accordance with your consent, we have adopted this Privacy Statement to let you know:
The principle operating entity within the TNS Group in Europe is Transaction Network Services (UK) Limited (“TNS”). Registered in England under Company No. 02952557. Registered office is at Sheffield Business Park, 5 Europa View, Sheffield S9 1XH. Details of TNS Group operating entities in Europe and US:
|Country||Company Name||Registered Details||Registered Office|
|USA||Transaction Network Services Inc.||Delaware Corporation||10740 Parkridge Blvd., Suite 100, Reston, Virginia 20191.|
|UK||Transaction Network Services (UK) Limited||02952557||Sheffield Business Park, 5 Europa View, Sheffield S9 1XH|
|Ireland||Transaction Network Services (UK) Limited||539032||Block F3, Dunluce House, East Point Business Park, Clontarf, Dublin 3|
|France||Transaction Network Services S.A.S.||RCS Paris 421 285 941||1 rue Saint Georges, 75 009 Paris, France|
|Italy||Transaction Network Services S.r.l||13403090155||Via Pergolesi, 2A 20124 Milano, Italy|
|Germany||Transaction Network Services GmbH||HRB 48703||Martin-Behaim-Str. 12 D-63263 Neu-Isenburg, Germany.|
|Spain||Transaction Network Services S.A.U.||A-82959529||Via de las Dos Castillas 33 Atica Edificio 6, Planta 3, 28224 Pozuelo de Alarcon, Madrid.|
|Netherlands||Transaction Network Services BV||34131544||Prinsengracht 449, 1016 HN Amsterdam, Netherlands|
|Austria||Transaction Network Services GmbH||FN 270335b||Mariahilfer Straße 32/5. Stock, A-1070 Wien, Austria|
|Sweden||Transaction Network Services AB||556443-6193||c/o Advice Företagsassistans AB Västmannagatan 10, 1 tr S-111 24 Stockholm|
|Poland||Transaction Network Services sp. z o.o.||526-286-44-19||ul. Grzybowska 5A, 00-132 Warszawa, Poland|
If you have any questions about the contents of this Data Protection Statement and/or any data protection queries relating to the TNS Group, please contact our Data Protection Officer.
Data Protection Officer,
Transaction Network Services
Sheffield Business Park,
5 Europa View,
How and the purpose for collecting personal data
Type of personal data that we gather about you may include:
You can find additional information on the more common ways we collect personal data and why below:
Contact form (on our website)
Personal data is collected through the contact form on our website to enable us to process your query and/or to provide products and services to you or your employer.
Personal data may be collected when you call us. The data is used to process your query and/or to provide products and services to you/your employer.
We’ll hold details of the call for audit and administration purposes and to enable us to facilitate the contractual relationship that we have with your company.
Information obtained automatically by using our website and our website tools like cookies
If you’ve given us your consent, we may use the personal data we’ve collected about you to send information about products and services of TNS or other members of the TNS Group using various channels such as mail, phone, email and SMS.
We’ll ask for your consent when you contact us (online or otherwise) and when you complete any forms or surveys. You can remove your consent at any time by writing to or sending an email to our Data Protection Officer or updating your preferences when we contact by email or otherwise by clicking on the appropriate link.
Competitions and surveys
If you enter any competitions or surveys, TNS will capture some personal data about you. By supplying these details, you have consented to TNS contacting you if you’re the winner. Your information won’t be used for any other purpose and will be deleted once the winner has been announced, unless you’ve consented to TNS retaining this information and receiving any marketing material from TNS Group.
We’re committed to ensuring your information is protected and held securely. However, the internet is not a secure medium and we can’t accept responsibility for the security of an email during transmission or for non-delivery of that email.
We’ve put security policies, rules and technical measures in place to protect the personal data that we have under our control from:
All our employees and service providers who have access to personal data, are obliged to protect it and keep it confidential.
Sharing your personal data
Other TNS Group companies
As referenced in Direct Marketing section above, we may share personal data with other TNS Group companies who provide products and services that complement the existing products and services that TNS provides to you or the company that employs you. We only share the appropriate level of personal information necessary to enable that other TNS Group company to contact you about those additional products and services. If you do not wish to be contacted by other TNS Group companies, you can remove your consent at any time by writing to or sending an email to our Data Protection Officer or updating your preferences when you are contacted (by clicking on the appropriate link).
TNS Group Suppliers
We work with carefully selected suppliers that provide services and equipment and/or carry out certain functions as part of the operation of the business of TNS Group business. These include third party companies that help us with:
We only share the appropriate level of personal information necessary to enable our suppliers to provide the relevant services and equipment and this may require them to keep the information safe and protected at all times. Our suppliers must only act on our instructions and can’t use your personal information for their own purposes.
Additional data sharing
Other than as stated above, TNS won’t disclose your personal data to any third parties, except:
Personal data processed outside of Europe
The personal data that we collect may be transferred to, and stored at a destination outside the European Union or European Economic Area (EEA), in connection with the above purposes.
This could be to other companies within the TNS Group or to third party service providers working on our behalf. Where any such processing takes place, appropriate controls, such as the adoption of data processing agreements containing the appropriate standard EU Model clauses, are in place to ensure that your personal data is protected to the same standard as if it were in the UK or other EEA country.
Retention of personal data
In most circumstances, personal data is retained during the period that we provide products and services you or for the company you are employed by and up to seven years after such relationship ends. This is to ensure that we can comply with contractual obligations relating to the provision of those products and services and comply regulatory and legislative requirements.
Further details of where cookies are used on TNS Group sites and how to manage them can be found in the TNS Group Cookies Statement (see: https://live-tnsi.pantheonsite.io/cookie-policy/ )
You have a number of rights under the Data Protection laws, including:
To exercise any of these rights, please contact our Data Protection Officer
Making a complaint
If you believe we haven’t processed your personal data in accordance with our Data Protection obligations, you can make a complaint to us by contacting our Data Protection Officer.
If you’re not satisfied with our response, you can raise a complaint with the relevant regulator in the country where TNS or the other relevant TNS Group EU company operates. For example, you can raise a complaint with the Information Commissioner’s Office as the UK’s independent authority set up to enforce the General Data Protection Regulations in the UK.
This website may contain links to other websites. If you use the links to leave this website and visit a website operated by a third party, then we don’t have any control over that website. TNS cannot be held responsible for the protection and privacy of any personal data that you provide to that third party while visiting such websites.