The Future of Payments Technology at the Pump

The Future of Payments Technology at the Pump

July 29th, 2020 - Payments, POS

By Brian DuCharme, Vice President of Product Management, TNS

The April 2021 deadline for the EMV liability shift moves closer each day — but for fuel and convenience retailers who haven’t begun or finished their upgrade projects, it’s not too late to get started.

In fact, consider it an opportunity to upgrade not just your fuel pumps, but also the connectivity backbone that securely supports payments at AFDs while providing speed and reliability for customers, because your system is likely due for an overhaul — or even overdue.

Why is it Important to Update Payments Technology?

With fuel systems typically following a 10-year lifecycle, it is not uncommon for them to be out of sync with the advancement in payment acceptance systems. These systems have undergone fundamental changes so upgrades can deliver additional benefits.

Closed network infrastructure crippled by age and/or slow speeds meant retailers couldn’t update their in-store communications network to accept payments via digital devices — something most customers now expect. The ability to monitor, control and manage the older systems was limited, and often outdated designs were left in place indefinitely, so a retailer wasn’t able to update to more flexible, modular systems.

To get away from this kind of outdated network infrastructure, look to TNSLink for Retail — a fully managed connectivity solution for merchants that bridges an array of devices, including payments endpoints, PIN pads, AFDs, devices that stream media content, and back-office PCs, all while safely securing and separating the devices.

To solve the challenges of older, outdated systems, TNSLink for Retail:

  • Enables fast speed-to-market changes. Retailers can deploy new business functions and the technology needed to accelerate check-out; enhance POS systems; and enable real-time inventory control, gift card and loyalty programs, self-checkout initiatives, video surveillance and more.
  • Offers open-architecture design principles in stores. This gives retailers the ability to react quickly to support new payments innovations, helping them stay ahead of the competition and create value for customers through better experiences.
  • Provides real-time monitoring and superior uptime.
  • Covers both digital and in-store payments channels.

These features create value for fuel and convenience retailers in five main areas:

  • Sales: The ability to take card payments is an absolute prerequisite. If a fuel pump goes offline, customers can’t make card purchases, which damages both cash flow and brand reputation.
  • Compliance: Card schemes mandate PCI DSS compliance for merchants and service providers, adding to their compliance workload. TNS is a Level 1 PCI DSS-certified service provider, reducing some of the burden of compliance for retailers.
  • Diversity: TNSLink for Retail is vendor neutral, providing diversity of supply over multiple networks.
  • Reach: Even the most robust payments solutions have issues from time to time, and they can be resource-intensive to triage. TNSLink for Retail allows TNS to see from the store level all the way through to your acquirer’s network, which allows for faster troubleshooting than traditional telco-provisioned networks.
  • Future: Retailers are installing IP-capable devices into a store network to provide services like digital marketing or Internet of Things capability (IoT). TNSLink for Retail supports these services right out of the box.

Learn more about how TNSLink creates value for gas and convenience retailers.

Brian is Vice President of Product Management for TNS’ FinTech Payments business and has over 20 years’ experience in the telecom and payments industries. At TNS, he leads a diverse global team and is responsible for driving product innovation for safer, more secure commerce.

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