August 11th, 2020 - Telecom, Identity and Protection
By Jim Tyrrell, Senior Director of Product Marketing, TNS
“Hello, you have been chosen for our special rates on car insurance. Press 1 to speak to a representative.”
We have all unfortunately heard this message recently, as auto insurance is becoming an increasingly popular phone scam. Luckily, this scam is easy to identify as robocallers try to tempt victims with unrealistic rates on their car insurance which appear just too good to be true.
The scammer will often not give an exact number and, once determining interest, then transfers the victim to a representative or automated message which asks for personal information, such as zip code and address, current insurance plan, and household details.
The bad actor is trying to get your valuable personal information for identity theft. The last thing you want to do is give personal information such as your address, birth date, Social Security number or bank account information.
Another way to avoid these scams is to remember that insurance companies will not reach out to you unless you have been actively searching for insurance. For example, you may have submitted an inquiry on their website looking for new insurance. Legitimate car insurance companies do not spend time calling random phone numbers because these are bad and inefficient calling practices.
These calls can come from any state and often the “representative” will claim they are working with well-known car insurance agencies to sound legitimate and trustworthy. One such company goes by the name of Car Insurance Association. Don’t fall for their antics, ask for the agent’s state insurance license number. If you suspect you have received one of these calls, hang up and report the call to your state’s Department of Insurance, the FTC and www.reportarobocall.com website.
In addition, subscribers can protect themselves by leveraging telecom provider robocall detection solutions powered by TNS Call Guardian.
TNS analyzes robocall data from more than one billion daily call events across hundreds of telecom providers. Because of this volume of data, TNS extracts insights on emerging robocaller tactics and trends. While it is difficult to predict what the next major robocall scam will be, we do know this: scammers continue to rapidly evolve their tactics and targets to evade detection efforts. This means consumers must remain vigilant when it comes to suspicious incoming calls, and carriers must continue to deploy innovative solutions to protect their subscribers.
Jim Tyrrell is Senior Director of Product Marketing at TNS with specific responsibility for TNS’ Wholesale Telecoms solutions. His focus is to drive the advancement of TNS’ go-to-market initiatives, refine the communication of its value proposition, generate thought leadership opportunities and ensure all activities support the company vision.